Service Level Agreement

Last updated: 19 July 2026

Scope

This SLA applies to paid Marauder Hosting server plans. Free services, planned maintenance, beta features, and third-party services are excluded.

Target availability

We target 99.5% monthly availability for the hosting control plane and paid server allocation platform, measured per calendar month. Availability does not guarantee that an individual bot, its code, or an external API is available.

What is not downtime

Downtime excludes scheduled maintenance announced where reasonably practical; customer configuration or code; upstream internet, Discord, Stripe, DNS, or other third-party outages; force majeure; abuse controls; and events outside our reasonable control.

Service credits

If paid-service availability falls below 99.5% in a calendar month, eligible customers may request a credit equal to 10% of the affected monthly plan charge. If availability falls below 99.0%, the credit is 25%. Credits are the sole remedy under this SLA, are capped at the affected monthly charge, and are not cash refunds.

Requesting a credit

Submit a request through support within 14 days of the incident, including the affected account and time window. We will investigate using our service records and apply any approved credit to a future invoice.

Support

Support is provided through the published support channel. We aim to acknowledge paid-service incidents promptly, but response and resolution times are targets, not guarantees.