Refund Policy

Last updated: 20 July 2026

Scope

This policy applies to paid Marauder Hosting plans. It does not limit any refund, cancellation, or consumer rights that cannot lawfully be excluded.

Monthly hosting charges

Paid plans are billed in advance for the billing period shown at checkout. Once a paid service has been provisioned or a billing period has begun, charges are normally non-refundable because capacity and service access have been made available. Free services do not carry a monetary refund value.

Cancellation

You may cancel an eligible subscription through the billing portal. Cancellation stops future renewal charges but does not ordinarily refund the current or previous billing period. You are responsible for saving your data before cancellation or deletion.

Service issues and exceptions

If we make a billing error, fail to provide a paid service in a material way, or agree that exceptional circumstances justify a refund or credit, contact support with the relevant account and invoice details. We may offer a refund, account credit, or other remedy after review. Service-credit requests are handled under the Service Level Agreement.

Non-payment and late fees

Unpaid charges, late fees, suspensions, and service deletion are handled under the Terms of Service. A refund does not cancel a valid unpaid balance unless we confirm that in writing.

How to request a review

Open a ticket through the published support channel. Include the account email address, invoice reference, date, and a concise explanation of the request. We may request information needed to investigate and prevent fraud or duplicate refunds.